Delivery and returns

UK Delivery
Marchi Handcrafted Cosmetics dispatch orders using Royal Mail  –
For a small parcel which is under 2 kg – £2.75 – A small parcel has no one dimension bigger than 45cm length, 35cm width, 16cm height.
A larger parcel – above the dimensions shown above and under 2 kg – £3.95
Signed for – £1.00 extra
Delivery times are usually within 3 working days.
Please note that lip balms are free of P&P
Please contact us to discuss the best delivery service for your requirements.
If a parcel is returned to us through no fault of our own we will not accept responsibility for the postage should you require it being redelivered to you. Please check your order upon receipt to check for any damages and notify us.

Returns procedure
In the unlikely event that for any reason you are not happy with your goods you have the right to return them to us for a full refund minus postage costs within 7 days of receipt of your order. Items should be returned unopened, in the original packaging and in a resalable condition. We will not accept the return of any goods that have been used. To do so you must advise us in writing by email – It is your responsibility to return the goods to us – we shall not take any responsibility for goods returned to us that are lost or do not reach us. All refunds will be made via PayPal and shall be given as soon as we receive the returned goods and always within 30 days or sooner.We endeavour to package our goods in a condition suitable for postage and to reach you undamaged, if however your goods reach you in a damaged condition please email us within 48 hours so we can advise you and we can investigate the damages with the postal company.